Privacy Policy

This Privacy Policy explains how DFW Runway 360 Business Center ("Runway360," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit dfwrunway360.com, use our applications, create an account, contact us, make a reservation, or purchase a membership or other service.

Runway360 is located in Texas and provides services in the United States. This policy applies to information collected through our website, mobile applications, email communications, and related services. It does not apply to third-party websites or services that we do not control.

Depending on how you interact with us, we may collect the following categories of information:

• Contact and account information, such as name, email address, telephone number, login credentials, and account preferences.
• Reservation information, such as office or parking selection, dates, times, flight details, guest count, pickup or drop-off requests, and communications about your reservation.
• Membership information, such as membership plan, membership number, activation and expiration dates, and billing status.
• Payment and transaction information, such as purchase amount, transaction identifiers, subscription identifiers, and payment status. Our payment provider processes payment-card details; Runway360 does not intentionally store full card numbers or CVV codes on its own systems.
• Device and usage information, such as IP address, browser or device type, operating system, approximate location derived from IP address, pages viewed, referring URLs, and activity timestamps.
• Communications and support information, including messages, feedback, and information you provide when contacting us.
• Information from service providers, such as payment, email-delivery, hosting, analytics, security, and fraud-prevention providers.

We may use personal information to:

• Create and maintain your account, authenticate you, and provide customer support.
• Process memberships, reservations, payments, cancellations, refunds, and related transactions.
• Send transactional messages, including account, verification, reservation, payment, and service notifications.
• Send marketing communications where permitted by law. You can unsubscribe from marketing emails at any time; transactional messages may still be sent when necessary to provide a service.
• Operate, maintain, personalize, secure, and improve our website, applications, facilities, and services.
• Detect, investigate, and prevent fraud, abuse, unauthorized access, security incidents, and other unlawful activity.
• Comply with legal obligations, enforce our agreements, resolve disputes, and protect the rights, safety, and property of Runway360, our customers, and others.

We may use cookies, local storage, session technologies, and similar tools to keep you signed in, remember preferences, secure accounts, understand site performance, and improve the user experience. Some technologies are essential to provide requested services and cannot be disabled through the site without affecting functionality.

Your browser or device may provide controls for blocking or deleting cookies. Blocking cookies may prevent login, reservations, payments, or other features from working correctly. If we use optional analytics or advertising technologies, those technologies may provide their own opt-out controls.

We may disclose personal information in the following circumstances:

• Service providers that help us host the site, operate databases, deliver email, process payments, provide analytics, secure systems, prevent fraud, or support customer service. These providers may use information only as needed to provide services to us.
• Business partners or facility personnel when needed to fulfill a reservation, membership, lounge request, transportation request, or other service you request.
• Professional advisers, auditors, insurers, and legal authorities when reasonably necessary for their services or our legal obligations.
• Business-transfer recipients in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.
• Government authorities, courts, or other parties when required by law, legal process, or a good-faith belief that disclosure is necessary to protect rights, safety, or property.
• Other parties with your direction or consent.

Membership and other payments may be processed by Authorize.Net or another payment processor identified at checkout. Payment information is transmitted directly to the payment processor or through its approved tokenization tools where available. We receive transaction results and identifiers needed to provide services, reconcile payments, handle refunds, and respond to support requests.

Payment processors maintain their own privacy policies and terms. Review those policies before submitting payment information. Never send card numbers, expiration dates, or CVV codes by email or through an unapproved form.

We use email providers, including Resend or a comparable provider, to deliver account verification, password-reset, reservation, membership, payment, and service messages. Email providers may process recipient addresses, message metadata, and delivery information to send and monitor messages.

If you receive a marketing email from us, use its unsubscribe link or contact us at member@dfwrunway360.com. Account-security and transaction messages are not marketing and may continue while you maintain an account or transaction relationship with us.

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal, tax, accounting, fraud-prevention, and security obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context. When information is no longer needed, we may delete it, de-identify it, or securely isolate it subject to technical and legal limitations.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No internet transmission, storage system, or security control is guaranteed to be completely secure. Protect your password, use a unique password, and contact us promptly if you believe your account or information has been compromised.

You may update certain account information by signing in or contacting us. You may also request access to, correction of, or deletion of personal information that we maintain about you, subject to applicable law and exceptions. You may opt out of marketing emails through the unsubscribe link in the message.

Depending on where you live and subject to applicable law, you may have additional rights, including the right to know or access categories and specific pieces of personal information, request correction, request deletion, obtain a portable copy, opt out of targeted advertising or certain disclosures, and appeal a decision about a privacy request. We do not sell personal information for money. We do not use sensitive personal information to infer characteristics where restricted by applicable law.

To submit a request, email member@dfwrunway360.com with the subject "Privacy Request." We may need to verify your identity before completing a request. We will not discriminate against you for exercising privacy rights. If we deny a request, you may reply to the denial to request an appeal. You may also contact your state attorney general where permitted by applicable law.

Residents of California may have rights under the California Consumer Privacy Act, as amended (CCPA/CPRA), including rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal treatment. Residents of other states may have rights under their applicable state privacy laws, including laws that apply in Texas. We will process verified requests according to the law that applies to the requesting person and our role in processing the information.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information to us, contact us so we can investigate and delete it when appropriate. If applicable law requires a higher minimum age, that age applies.

Our services may contain links to third-party websites, maps, payment pages, social platforms, or other services. Their privacy practices are governed by their own policies, not this one. We encourage you to review their policies before providing information.

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the effective date. If a change materially affects how we use previously collected personal information, we will provide notice where required by law.

Questions, requests, and privacy concerns can be sent to:

DFW Runway 360 Business Center 2222 S Service Road #2200 DFW Airport, TX 76039 United States